The AwardGuard benefit protects any unused miles/points or awards you have in a program covered under this service. Coverage becomes effective when a program goes completely out of business and is not taken over by any other frequent traveler program.

We will replace your award tickets to and from the same airports and as close to the original times as possible (within a 24-hour period). Any miles or awards that you have on hand and have not redeemed for tickets will go into your membership account with us.

If you have transferred your award to another person and this was allowed by the program, that ticket will be protected under your AwardGuard account in the event the program goes out of business.

If you are on a trip using your miles/points when the program goes out of business, we will return you to your point of origin, provided no other program honors your ticket. We will purchase a ticket for you in a similar class of service and as close to the original time as possible, within a 24-hour period. We would simply need you to contact our office by fax, phone, email or regular mail, informing us that you need a replacement ticket and detailing the circumstances. In addition, we would need to receive the original ticket you are holding in our office before we could issue a replacement. With prior approval and in extreme circumstances, if it becomes necessary for you to purchase a ticket, we will reimburse you up to the lowest amount as determined by an ARC approved travel agency. Again, this can only happen with prior approval from our office.

When a program ceases operation, the member must provide the required documentation within 30 days. Claims for all programs which cease operation during the same membership year will be applied towards one $7,500 aggregate award liability. The required documentation must be validated before any claims can be made.

When you wish to use your miles/points for a trip, we will use the same award chart your program was offering at the time they went out of business, deducting the same amount of miles/points and using the same blackout dates and destinations.

Members can continue to redeem miles/points towards the aggregate award liability as long as their membership is kept active. Any lapse in membership will void any miles on account. Redemption of miles/points claimed during a membership year will be discontinued once AwardGuard has expended $7,500 in replacement tickets or the members miles/points for that program have been exhausted, whichever comes first.

Please Note: miles/points can only be redeemed from individual programs. Miles/points in one program cannot be combined with miles/points in any other program(s) on account, unless expressly permitted by the rules of the programs covered.

Revenue/Bumped Ticket Protection

If you are holding a bumped or revenue ticket and the airline you are holding it on goes out of business, and no other airline will allow you to use your ticket, we will replace it in a similar class of service, using the same departure and destination airports, and as close to your original time as possible within a 24-hour period. (Please note: Delta provides a coupon instead of a ticket when you have been bumped off a flight. We will purchase the ticket you require and any cost difference above the amount of the coupon will be your responsibility.)